Help center
Frequently asked questions
Quick answers about classes, booking, and visiting our Visalia training studio. For full cancellation and refund rules, see Policies.
Where is Clear Water Professional Solutions located?
We are at 561 S. Pinkham St. Suite A, Visalia, CA 93292. Classes and appointments are held at this Visalia location unless we tell you otherwise when you book.
Related: Contact & map · About us
How do I book a class or appointment?
Use Upcoming Classes / Book on this website to view openings, reserve your seat, and pay through Acuity Scheduling. You can also call or text us to register — we confirm payment instructions when we schedule you by phone or text.
Related: Upcoming classes · Contact us
Do I pay when I book?
When you book online, payment is collected through Acuity Scheduling at checkout. Prices on the website are for reference; the amount charged at Acuity checkout (or confirmed by phone) is the live price. Payment is due at least 24 hours prior to your hands-on skills session.
Related: Payment policies
How do I cancel or reschedule?
Notify Clear Water at least 24 hours before your scheduled appointment for a full refund of the skills session fee or a transfer to a future class. Cancellations less than 24 hours ahead receive a 50% refund. No-shows forfeit the course fee and must pay a new skills session fee to reschedule. Email info@clearwaterpro1solutions.org, use your Acuity confirmation tools, or call or text (559) 656-2053 or (559) 656-3572.
Related: Cancellation disclosure
What should I bring to class?
Bring a valid photo ID and your booking confirmation. Wear loose, comfortable clothing suitable for skills practice. Arrive 10–15 minutes early. BLS students should also email roster details at least 48 hours before class—see the BLS page for the checklist.
Related: What to bring · BLS before class · All services
What should I do before my BLS class?
At least 48 hours before your course date, email info@clearwaterpro1solutions.org your full legal name (as on your driver’s license), mailing address, phone, email, and current BLS card expiration if applicable. Payment is due at least 24 hours before your hands-on skills session. Arrive 10–15 minutes early in comfortable clothing for floor practice.
Related: BLS course details · Cancellation disclosure · Book a class
When do I get my AHA card? Is same-day available?
American Heart Association course completion cards are issued according to AHA and Training Center procedures after successful completion. Upon successful BLS completion, students receive an AHA BLS Provider eCard. Standard eCard timing is confirmed at class. Same-day eCard and printed card service is an optional $15 add-on on eligible courses when offered.
Related: BLS · Heartsaver · AHA card timing
Are your CNA classes a full CNA training program?
No. Our CNA offerings focus on written exam power prep, skills bootcamp, and recertification support—not a full state-approved CNA training program. Check each service page for who it is for and what is included.
Related: Written exam prep · Skills bootcamp · Recertification support
Are CEU courses available yet?
Continuing education (CEU) courses are coming soon. Join the waitlist on the CEUs service page and we will notify you when courses launch.
Related: CEU waitlist
What are your hours?
Mon, Tue, Thu, Fri — classes from 4:30 PM. Saturdays — classes from 10:00 AM; Sundays upon request (BLS/Heartsaver). CNA support, resume help, and notary by appointment. Exact seats confirmed when you book.
Related: Contact
How can I reach you?
Call or text (559) 656-2053 or (559) 656-3572, email info@clearwaterpro1solutions.org, or use the contact form on this website.
Related: Contact form
Still have a question? Contact us or book a class.
Online booking open
Ready when you are
Book a seat on the class calendar, or call or text (559) 656-2053 or (559) 656-3572.